This Refund and Cancellation Policy (“Policy”) explains the refund and cancellation terms that apply to products and services offered by Amplify Digital Ventures, LLC, a Texas limited liability company (“Company,” “we,” “us,” or “our”).
This Policy applies to our digital products, courses, workshops, coaching, consulting, Done-With-You services, Done-For-You services, partner programs, subscriptions, and other products or services (collectively, the “Services”).
By purchasing or accessing any Service, you acknowledge that you have read, understood, and agreed to this Policy, our Terms and Conditions, and any checkout terms, order form, invoice, proposal, enrollment agreement, service agreement, statement of work, or other written agreement applicable to your purchase (“Order Agreement”).
1. General Refund Policy
Because our Services may provide immediate access to proprietary intellectual property, digital materials, training, templates, systems, strategy, implementation resources, personalized support, reserved team capacity, or work performed specifically for you, all purchases are nonrefundable unless a refund right is expressly provided in the written offer or Order Agreement applicable to your purchase or is otherwise required by law.
The existence of a refund or guarantee for one product, promotion, client, or program does not create a refund right for any other purchase.
A refund promise is valid only when it appears in:
The checkout terms applicable to your purchase;
Your signed Order Agreement;
An official written offer issued by the Company; or
Another written document expressly incorporated into your purchase agreement.
Statements made during webinars, presentations, coaching calls, sales calls, social-media conversations, text messages, or informal communications do not create or modify a refund right unless confirmed in an authorized written agreement from the Company.
2. Conditional Partial Refunds
Certain Services may include eligibility for a conditional partial refund.
A conditional partial refund is not an unconditional satisfaction guarantee. It is available only when:
The written offer or Order Agreement applicable to your purchase expressly provides for a partial refund;
You satisfy every participation, implementation, performance, documentation, and timing requirement stated in that written policy;
You submit a complete refund request within the stated request period;
You provide sufficient documentation for us to verify your eligibility; and
Your account is current and you have complied with your material obligations under the applicable agreements.
The written terms applicable to your specific purchase will determine:
The amount or percentage potentially refundable;
The actions you must complete;
The implementation or participation requirements;
The required documentation;
The date or event that begins the eligibility period;
The deadline for submitting a request;
The method for requesting a refund; and
Any nonrefundable fees, costs, or portions of the purchase.
Failure to meet even one material eligibility requirement may result in denial of the conditional refund.
3. Nonrefundable Amounts
Where a conditional partial refund applies, the following amounts may remain nonrefundable to the extent stated in the applicable written offer or permitted by law:
Fees attributable to Services already delivered;
Fees for work already performed;
Onboarding, setup, strategy, implementation, or customization fees;
Digital products or proprietary materials already accessed;
Coaching, consulting, or support already provided;
Reserved team capacity;
Third-party expenses incurred on your behalf;
Advertising spend;
Software, platform, hosting, or subscription charges;
Payment-processing costs where permitted by law;
Custom assets or deliverables created for you; and
Any other amount expressly designated as nonrefundable in the applicable Order Agreement.
If a partial refund is approved, the amount will be calculated according to the written refund terms that governed your purchase.
4. Circumstances That Do Not Qualify
Unless your applicable Order Agreement expressly states otherwise, refunds will not be provided because:
You changed your mind;
You no longer want or need the Service;
You did not attend scheduled calls, workshops, or training sessions;
You did not access, use, complete, or implement the materials;
You did not provide requested information, account access, materials, approvals, or feedback;
You delayed implementation;
You experienced financial hardship or can no longer afford your payment obligations;
Your business changed, closed, or encountered operational difficulties;
You did not receive the business, marketing, advertising, lead-generation, sales, or financial results you expected;
Your advertisements were rejected, restricted, suspended, or performed below expectations;
A third-party platform changed its policies, pricing, features, or availability;
Your software, advertising, or other operating costs increased;
You disagreed with a strategy, recommendation, or implementation decision;
You did not have sufficient time to participate;
You missed the applicable refund-request deadline; or
You failed to satisfy the requirements of a conditional refund offer.
Business results are influenced by factors outside our control, including your effort, experience, skills, responsiveness, implementation, offer, market, pricing, sales ability, advertising budget, customer demand, economic conditions, and third-party platforms. Dissatisfaction with results does not independently create a refund right.
5. Digital Products and Immediately Accessible Content
Purchases of downloadable products, recordings, templates, scripts, courses, workshops, training libraries, and other digital materials are nonrefundable once access has been provided, except when a written offer expressly states otherwise or when required by law.
Failure to download, view, or use available content does not create a refund right.
You may not retain, distribute, reproduce, resell, or continue using refunded materials. If a refund is approved, your license to the refunded materials terminates immediately, and we may revoke your access to all associated content, accounts, communities, software, and resources.
6. Coaching, Consulting, DWY, and DFY Services
Coaching, consulting, Done-With-You, and Done-For-You Services involve reserved capacity, professional time, proprietary systems, and work performed for a specific client.
Unless your Order Agreement provides otherwise:
Fees become nonrefundable as Services are delivered or work is performed;
Failure to attend or schedule available sessions does not create a refund;
Delays caused by your lack of information, access, approvals, or cooperation do not create a refund;
Work already completed remains payable even if you decide not to continue;
A request to stop participating does not eliminate outstanding payment obligations; and
Termination of access for nonpayment or breach does not create a refund right.
The exact deliverables, duration, responsibilities, and any applicable partial-refund provisions are governed by the Order Agreement for your purchase.
7. Payment Plans
A payment plan divides the total purchase price into scheduled installments. It is not a month-to-month subscription and does not allow you to cancel the remaining balance merely because you stop participating or using the Services.
If you purchase using a payment plan:
You remain responsible for the entire agreed purchase price;
Scheduled installments remain due according to the agreed payment schedule;
A cancellation or refund request does not automatically suspend upcoming payments;
A declined or missed payment may result in suspension or termination of access; and
Any approved partial refund will be applied according to the applicable written refund terms and may first be credited against an outstanding balance.
Unless expressly stated in writing, discontinuing participation does not cancel your payment plan.
8. Recurring Subscriptions and Ongoing Services
A recurring subscription or ongoing service is different from a fixed payment plan.
Recurring Services may be canceled by emailing [email protected] or using another cancellation method disclosed at checkout or in your account.
Unless different terms were disclosed when you enrolled:
Cancellation prevents future renewal charges after the effective cancellation date;
Cancellation does not reverse charges already incurred;
Cancellation does not eliminate outstanding payment obligations;
Previously paid subscription fees are nonrefundable;
You must cancel before the next billing date to prevent the next renewal charge; and
Access may continue through the end of the period already paid for, unless access is terminated for breach or otherwise stated in your Order Agreement.
Your cancellation is effective when confirmed by us, subject to any minimum commitment or advance-notice requirement disclosed when you purchased.
9. How to Request an Eligible Refund
To request a refund available under the written terms of your purchase, email:
The specific written refund provision under which you are applying;
A detailed explanation of how you satisfied every eligibility requirement; and
All supporting documentation required by the applicable refund terms.
The complete request must be received within the deadline stated in your applicable Order Agreement or written refund offer.
Sending an incomplete request does not preserve or extend the deadline. We may request reasonable additional documentation necessary to verify eligibility.
10. Review and Decision
We will review complete refund requests in good faith using the written terms that governed the purchase.
Submission of a request does not guarantee approval. We may approve, partially approve, or deny the request based on whether all applicable conditions were satisfied.
Our review may include:
Payment and transaction records;
Electronic acceptance records;
Program-access records;
Course or training progress;
Call attendance;
Communications with our team;
Deliverables provided;
Implementation activity;
Advertising or campaign records;
Client-provided documentation; and
Compliance with the applicable Order Agreement.
We will communicate our decision using the contact information associated with your account.
11. Approved Refunds
Approved refunds will generally be returned to the original payment method when reasonably possible.
Processing times vary by payment provider and financial institution. We are not responsible for delays caused by banks, card issuers, payment processors, or other third parties.
If the original payment method is unavailable, we may require reasonable identity and payment verification before using an alternative refund method.
An approved refund may be conditioned on:
Revocation of access to the applicable Services;
Deletion or return of proprietary materials;
Payment or deduction of nonrefundable amounts;
Satisfaction of any remaining contractual obligations; and
Execution of reasonable documentation confirming the resolution, when appropriate and permitted by law.
12. Chargebacks and Payment Disputes
You agree to contact us at [email protected] and provide a reasonable opportunity to review and resolve a billing concern before initiating a chargeback or payment dispute.
A chargeback does not automatically:
Cancel your agreement;
Create a refund right;
Eliminate a valid outstanding balance;
Cancel future installments under a payment plan; or
prove that a transaction was unauthorized or improperly processed.
If you initiate a chargeback, we may provide the payment processor with relevant records, including transaction records, checkout disclosures, electronic acceptance records, the applicable Order Agreement, communications, access logs, attendance records, deliverables, and evidence of Services provided.
If a chargeback is resolved in our favor, you remain responsible for any unpaid contractual balance and lawful collection costs. Nothing in this Policy limits rights that cannot legally be waived.
13. Company Cancellation or Discontinuation
If we cancel a Service before providing any material portion of it and do not provide a reasonable replacement, you may be eligible for a refund of the amount attributable to the undelivered portion.
We may instead offer, where reasonable:
Rescheduling;
Replacement services;
Program credit;
Extended access; or
Another substantially similar solution.
No refund is required when access is suspended or terminated because of your nonpayment, material breach, misuse of intellectual property, harassment, fraud, unlawful conduct, or other violation of the applicable agreements, except where required by law.
14. Modifications to This Policy
We may update this Policy periodically by posting a revised version with a new effective date.
The Policy in effect when you made your purchase will govern that purchase unless:
You later agree to updated terms;
An applicable Order Agreement provides otherwise; or
A change is required by law.
15. Relationship to Other Agreements
This Policy forms part of our Terms and Conditions.
If this Policy conflicts with a valid Order Agreement or written refund offer applicable to your specific purchase, the offer-specific written terms control solely with respect to that purchase.
If no offer-specific refund provision exists, this general Policy applies.
Nothing in this Policy limits any right or remedy that cannot lawfully be waived.
16. Contact Information
Questions, eligible refund requests, and cancellation requests may be submitted to: